Berkshire Suicide Loss
Support Group

 Calling the 988 Lifeline

Here is what you can expect when making a call to the 988 Lifeline.

NOTE: Survivors of Suicide Loss are welcome to use the 988 Lifeline!

Step 1 of 5

First, you’ll hear a message that gives you service selection options.

Step 2 of 5

We’ll play some hold music while you are connected to a counselor with our Spanish-language, LGBTQI+ services, or your local 988 Lifeline contact center. For veterans, the phone will ring until a counselor can answer your call.

Step 3 of 5

A counselor will say hello and introduce themselves.

Step 4 of 5 in

Your skilled counselor will ask you if you are safe.

Step 5 of 5

After they ask about your safety, your counselor will listen to you, understand how your problem is affecting you, provide support, and share any resources that may be helpful.